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Quality Policy

Corporate

QUALITY POLICY

  • Medar Hospitals service standardization

  • Providing service with the Quality Standards in Health (SKS), which was created to establish the national quality system in healthcare.

  • Providing all kinds of healthcare services with high quality awareness focused on the expectations and satisfaction of our patients.

  • Ensuring the safety of our patients, their relatives and our employees.

  • Being aware of the problems arising from the processes, by constantly reviewing the system and giving importance to reducing the problems caused by people by supporting them via education.

  • Supporting continuous education and giving importance to the participation of employees in national or international congresses, seminars and publications.
  • Following the technological innovations, scientific and managerial developments and providing them to the service of our patients.

 

ENVIRONMENTAL POLICY

Medar Hospitals fulfills its duties by being respectful to the environment, sensitive and aware of its responsibilities while working with a high quality service mentality in line with its mission and vision.

For this purpose; we

  • Fulfill all relevant requirements of all local and national laws and regulations related to the environment.

  • Create a specific waste management plan in order to identify the wastes generated and to remove them in a way that does not threaten the health of patients and employees.

  • Separate the wastes, minimize the hazards of existing wastes to the environment and sort out the recyclables.

  • Deliver the non-recyclable wastes to the relevant institutions for disposal in accordance with laws and regulations.

  • Raise awareness and educate all our staff about the environment.

BREASTFEEDING POLICY

  • . The Ministry of Health accepts that breast milk is the most efficient food for babies.

  • In order to protect, encourage and support breast milk and breastfeeding, the breastfeeding policy, which is shared with staff and parents at regular intervals, has been prepared and adopted.

  • . International law regarding the marketing of infant formulas has been adopted in all departments of our hospitals. Advertising and marketing of breast milk products is not allowed in our hospitals.

  • . A baby-friendly hospital committee has been established in our hospitals, and data monitoring and sustainability studies in this area proceed in cooperation.

  • . All our healthcare staff have received in-service education in line with this policy and are competent to support mothers.

  • . All pregnant women who apply to our hospitals are informed about the importance of breast milk, the benefits of breastfeeding and its methods.

  • . Mothers are provided with skin-to-skin contact with their babies and they are supported to start breastfeeding as soon as possible and to maintain uninterrupted contact.

  • . Mothers are taught how to breastfeed, breastfeeding methods and how they can continue to lactate when they are separated from their babies.

  • . Unless medically necessary, newborns are not given any food or beverage other than breast milk.

  • . Families are informed about the importance of breastfeeding only for the first 6 months and the continuation of breastfeeding up to the age of 2 and beyond, along with appropriate complementary nutrition.

  • . Mother and baby stay in the same room for 24 hours during their stay in our hospital.

  • . Breastfeeding is encouraged by supporting mothers to recognize and respond to the signs their babies give when they are hungry.

  • . Babies are not given pacifiers and bottles and families are informed about the risks.

  • . Before discharge, parents are informed about the centers where they will have access to continuous support and care services for breastfeeding their babies. After discharge, mother and baby are followed and encouraged to breastfeed.

 

CORPORATE PURPOSE, OBJECTIVES AND ACTION PLAN

Corporate Purposes

Corporate Objectives

Corporate Actions

To ensure patient safety

To determine the factors that threaten patient safety and to ensure that the necessary precautions are taken.

1. Detection of risky situations by making hospital tours at regular intervals
2. Ensuring that detected hazards are repaired immediately

3. Preventing the repetition of notifications made with secure reporting by promptly resolving 4. Providing patient safety educations to all newly recruited staff during the orientation process

5. Planning and implementation of continuous education on patient safety for our staff
6. Ensuring the continuity of the operation by observing the issues related to patient safety through regular inspections

To ensure employee safety

To determine the factors that threaten employee safety and to ensure that the necessary precautions are taken.

1. Requesting the necessary examinations from the new employees
2. Vaccination of the relevant employee according to the test results

3. Scanning them according to the department they work for each term
4. Providing personal protective equipment suitable for the job and providing education

5. Maintaining the operability of the system by providing training on the white code application
6. Performing the necessary follow-ups and applications in sharp object injuries and blood/body fluid splashes

To keep patient satisfaction at an optimal level

Identifying and meeting the needs of our patients in line with their opinions and suggestions

1. Implementation and evaluation of patient satisfaction surveys and planning of actions according to results

2. Planning the necessary corrective and preventive actions by immediately evaluating the opinions and suggestions conveyed to the patient rights department
3. Immediate implementation and continuity of all planned actions

To keep employee satisfaction at an optimal level.

Identifying and meeting the needs of our employees in line with their opinions and suggestions

1. Implementation and evaluation of employee satisfaction surveys and planning of actions according to results

2. Planning corrective and preventive actions by evaluating the employee opinions, suggestions and complaints immediately
3. Creating social areas within the hospital for our employees
4. Ensuring that our staff are employed in areas suitable for their certification status, abilities and wishes
5. Planning organizations for the adoption and development of corporate culture (entertainment activities, theater, etc.) 6. Awarding certificate of appreciation to the staff who have completed 5 years

To increase the quality of service by enhancing the qualifications of our employees.

Education, certification, working in the appropriate department according to abilities

1. Ensuring that the employee provide services in accordance with their job description and qualifications (certificate, graduation, experience)

2. Determining the education needs of the employees and ensuring equality in opportunity in education

3. Organizing educations to increase the communication and managerial competencies of the employees
4. Ensuring and encouraging employees to participate in certification programs

Implementing social responsibility projects

Organizing programs related to health development, taking into account the health structure of the society and general health problems

1. Informing patients, their relatives and the society within the scope of struggle with smoking
2. Informing patients, their relatives and the society within the scope of struggle with obesity 3. Informing patients, their relatives and the society within the scope of struggle with chronic diseases
4. Informing patients, their relatives and the society in order to encourage organ donation and accepting donations (in cooperation with the district health directorates)
5. Informing patients, their relatives and the society within the scope of healthy nutrition for a better life.
6. Informing the patients, their relatives and the society in order to promote breastfeeding
7. Implementation of educational activities for pregnant women
8. Continuing education activities on hand hygiene
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